About the 3Scribe Zendesk Integration

Zendesk is a powerful customer service platform that helps businesses manage customer interactions across email, phone, chat, and social media. With the 3Scribe Zendesk integration, you can automatically transcribe customer calls and voicemails directly into your Zendesk tickets — improving response times, compliance, and staff training.

What is Zendesk?

Zendesk is a customer service software platform originally founded in Copenhagen, Denmark in 2007 and now headquartered in San Francisco. Its founding team would certainly have made use of our Danish transcription model, part of 3Scribe’s growing library of supported languages.

The platform provides tools for help desk ticketing, knowledge base management, live chat, and analytics. As a result, support teams can deliver efficient and consistent service across multiple channels. In addition, with the 3Scribe Zendesk integration, businesses can enhance these capabilities by automatically capturing and analysing spoken conversations. This means teams can identify recurring patterns and improve the customer experience more effectively.

Why integrate 3Scribe with Zendesk?

Combining 3Scribe’s world-leading transcription with Zendesk gives you deeper insight into every customer interaction. Consequently, transcriptions appear directly inside support tickets, helping your team:

  • Resolve issues faster and more accurately
  • Review real conversations for training and quality assurance
  • Meet compliance and data-retention requirements effortlessly
  • Analyse customer sentiment and recurring topics for better insights

Moreover, integrating transcription directly into Zendesk allows teams to keep customer information centralised and accessible. This helps maintain consistent support quality and provides valuable material for audits and performance reviews.

Key features

  • Automatic transcription: Calls and voicemails are transcribed directly into Zendesk tickets.
  • Manual transcription requests: Agents can submit recordings for transcription from the Zendesk sidebar.
  • Custom triggers: Create automations for when a new call or voicemail is received.
  • Easy setup: Install the app directly from the Zendesk Marketplace and connect your 3Scribe account in minutes.

Altogether, these features make the 3Scribe Zendesk integration one of the simplest and most powerful ways to bring transcription into your daily support workflow.

Next steps

In the following articles, you’ll learn how to:Next steps

In the following articles, you’ll learn how to:

If your company doesn’t use Zendesk, see our Integrations page or contact our Sales team to learn about upcoming platforms. Finally, remember that Zendesk and 3Scribe together make it easier to provide accurate, fast, and compliant customer service at scale.