What is Zendesk

Zendesk is a customer service software platform that helps businesses of all sizes manage customer interactions and support requests. The company is headquartered in San Francisco, California but was founded in Copenhagen, Denmark in 2007 where it's original team could certainly make use of our Danish transcription model.

The platform offers a range of features, including help desk ticketing, knowledge base management, live chat, customer feedback, and analytics. These tools enable businesses to provide efficient and effective customer support across multiple channels, such as email, phone, social media, and chat.

Zendesk also offers integrations with popular third-party tools like Salesforce, Slack, and 3Scribe, allowing businesses to connect and automate their customer support workflows. In addition, the platform is highly customizable, with the ability to tailor the user interface, workflows, and branding to match a business's unique needs.

One of the key benefits of Zendesk is its ease of use. The platform is designed to be intuitive and user-friendly, with a simple and clean interface that makes it easy for support agents to manage customer interactions. This helps businesses to improve their response times and resolve customer issues quickly and efficiently.

Zendesk is used by thousands of businesses around the world, from small startups to large enterprises. Its customer base spans a wide range of industries, including technology, retail, healthcare, and financial services. It's a powerful customer service software platform that helps businesses manage customer interactions and support requests. With its range of features, integrations, and customization options, it is a popular choice for businesses looking to provide high-quality customer support across multiple channels. Combined with 3Scribe's world beating transcription, delivered directly into the customer support tickets, you'll be able to deliver the best service to customers, improve staff training and meet compliance obligations.

In the next few articles we'll show you how to install, configure and use our integration.

And if Zendesk isn't what your company uses, check out our integrations page or drop our sales team a line to let us know your needs. We might have the integration you need already in our pipeline.